Privacy Policy

Information We Collect

We may collect:

Personal Information

• Name
• Email address
• Phone number
• Mailing address
• Date of birth
• Payment information
• Account credentials
• Customer support communications

Technical Information

• IP address
• Browser type
• Device information
• Operating system
• Website activity
• Cookie and tracking information

Health Information

If you choose to seek healthcare services through providers available via our platform, you may submit health-related information through secure intake forms and questionnaires.

Such information may include:

• Medical history
• Current medications
• Health questionnaires
• Laboratory information
• Provider communications

How We Use Information

We may use information to:

• Create and manage accounts
• Process orders and payments
• Schedule consultations
• Facilitate communications
• Improve platform functionality
• Provide customer support
• Prevent fraud and abuse
• Comply with legal obligations
• Send marketing communications where permitted by law

Platform and Healthcare Services

The Wellness Link operates a consumer-facing wellness platform.

The Wellness Link does not practice medicine, provide medical care, diagnose conditions, prescribe medications, or make treatment decisions.

Healthcare services available through the platform are provided solely by independent licensed healthcare providers and affiliated clinical organizations.

Clinical decisions are made exclusively by those providers.

Information Sharing

We may share information with:

Service Providers

Companies that help us operate our platform, including:

• Payment processors
• Technology vendors
• Cloud hosting providers
• Customer support providers
• Analytics providers
• Marketing service providers

Healthcare Providers

When you choose to seek healthcare services, relevant information may be shared with:

• Licensed healthcare providers
• Pharmacies
• Laboratories
• Clinical support organizations

Legal Compliance

We may disclose information:

• To comply with law
• To respond to subpoenas or court orders
• To protect our rights
• To prevent fraud
• To protect users and the public

Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Operate our website
• Improve user experience
• Analyze traffic
• Measure advertising effectiveness
• Remember preferences

You may disable cookies through your browser settings.

Marketing Communications

You may receive:

• Emails
• Text messages
• Newsletters
• Promotional offers
• Product updates

You may opt out of marketing communications at any time.

Opting out of marketing messages will not prevent us from sending transactional or account-related communications.

Data Security

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain information for as long as reasonably necessary to:

• Provide services
• Maintain records
• Comply with legal obligations
• Resolve disputes
• Enforce agreements

Your Rights

Depending on applicable law, you may have rights to:

• Access personal information
• Correct inaccurate information
• Request deletion
• Request information regarding data use
• Opt out of certain marketing activities

To exercise these rights, contact us using the information below.

Children's Privacy

The Platform is intended only for adults age 18 and older.

We do not knowingly collect information from children under 18.

Changes to this Privacy Policy

We may update this Privacy Policy at any time.

The updated version will be posted with a revised effective date.